Everything You’d Want to Ask Before Ordering From Foshan.

How do I start a project?

Send your floor plan, room photos or a simple brief — one file is enough. Within 24 hours you receive a structured project brief with indicative pricing and a dedicated project manager.

Do I need to visit China?

No. Projects run entirely from your floor plan, with photo and video approvals at every milestone. You are welcome to visit Foshan, but it is never required.

How long does a project take?

Typically 7–14 weeks from approved design to delivery — 1–2 weeks of design, 4–8 weeks of manufacturing and QC, then 2–6 weeks of shipping depending on destination.

Can I order a single room instead of a whole home?

Yes — many projects start with one room and expand later. The process is the same: floor plan in, proposal out.

Can you customize dimensions?

Yes — width, depth, height, materials and finishes are adjusted to your floor plan and drawings. Shop drawings are confirmed with you before production begins.

Can you build from my designer’s drawings?

Yes — bespoke pieces are manufactured to architectural or designer drawings, with material samples approved before the full build.

Do you provide samples before production?

Yes — fabric, leather and finish samples are shipped by courier for approval before anything enters production.

How is quality controlled?

Material confirmation, production review and a documented pre-shipment inspection — frame, foam, stitching and finish — photographed for your sign-off. Nothing ships until you approve.

What if something arrives damaged?

Every crate is documented before dispatch. Report damage with photos on arrival and the after-sales team arranges repair or replacement through the same project manager.

Is there a warranty?

Warranty terms are confirmed per piece in the quotation — structural elements carry longer coverage than soft components. Details are documented before you order.

Which countries do you deliver to?

Worldwide — recent projects include the USA, Australia, Singapore and the Middle East. Shipping route and timeline are confirmed in your proposal.

Who handles customs?

We do — export documentation, customs clearance and local delivery are coordinated end to end, with packing lists prepared for your destination market.

Do you provide installation?

Yes — local installation support is coordinated at the destination, scheduled to your move-in, handover or opening date.

What budget is required?

Packages are quoted per project scope. Share your floor plan and you receive indicative pricing within 24 hours — the quotation is locked before production begins.

How does payment work?

Payment follows documented milestones — deposit at order, balance stages tied to production and pre-shipment approval. Terms are stated in your quotation.

Are there hidden costs?

No — the quotation itemizes product, packing, shipping and coordination. Destination duties and taxes are estimated up front for your market.